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Frost & Sullivan Recognizes LumenVox with Enabling Technology Leadership Award

Frost & Sullivan Recognizes LumenVox with Enabling Technology Leadership Award

LumenVox acclaimed by Frost & Sullivan for offering highly accurate voice-enabled solutions with its AI-powered speech recognition platform.

Based on its recent analysis of the North American contact center industry, Frost & Sullivan recognizes LumenVox, a leading provider of AI-driven speech recognition and voice biometrics software, with the 2021 Enabling Technology Leadership Award for its versatile and cost-effective suite of speech and authentication software. The company offers a modern toolset that enhances voice experiences with customizable features and a wide range of capabilities such as speech recognition, transcription, natural language understanding, active and passive voice biometrics, call progress analysis, and text-to-speech.

“LumenVox stands out as a premier provider of a large set of emerging and maturing technology that others in the market adopt for product development and performance. The company also uses these core technologies in its products and packaged solutions for the market,” said Nancy Jamison, industry director of digital transformation practice at Frost & Sullivan. “One of the keys to Lumenvox’s success is the broadening of its core portfolio while pivoting to be a more product-focused company. This has doubled LumenVox’s reach and allows the company to market core technologies embedded in a variety of provider platforms or be sold as white-labeled solutions.”

Advances in speech technologies are driving the adoption of conversational AI solutions, and LumenVox has become one of the most reliable providers in the speech technology industry. The company is constantly innovating and developing cutting-edge functionalities that address key market trends, making modern communication technologies more efficient and accessible.

“We are thrilled to receive this recognition for our dedication to creating excellent customer experiences,” said Edward Miller, Founder & CEO at LumenVox. “Our industry-leading speech recognition and voice enabling software helps companies deliver accurate, efficient, and scalable voice experiences to a diverse base of users. We are committed to continuing to create more personalized and seamless interactions for customers through modern voice technology.”

By delivering a highly flexible suite of speech and authentication software, LumenVox helps companies around the world maximize productivity with tools that boost efficiency, automate tasks, and enhance the overall performance of voice applications. In addition, its vision, strong client relationships, and superior customer service differentiate LumenVox from its competitors.

“Simplicity is the hallmark of a LumenVox customer engagement. From fitting technology into an existing environment to extremely flexible pricing and consumption models, LumenVox is an easy company to work with,” noted Jamison. “The company continues to innovate across its core components and develops new functionalities that address key trends in the industry.”

Each year, Frost & Sullivan presents this award to a company that develops a pioneering technology that enhances current products and enables the development of new products and applications. The award recognizes the high market acceptance potential of the recipient’s technology.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

Download the 2021 Frost & Sullivan Enabling Technology Leadership Award – The North American Contact Center Industry here.

Download the Frost & Sullivan Enabling Technology Leadership Award Report
LumenVox Expands Partnership with Cisco to Transform Customer Experiences

LumenVox Expands Partnership with Cisco to Transform Customer Experiences

Collaboration accelerates the time-to-market of voice-enabled solutions in the contact center with highly accurate, flexible speech recognition.

LumenVox has expanded its partnership with Cisco to enhance voice experiences to offer its customers the entire LumenVox Speech Experience engine to deliver more personalized, engaging, and efficient customer interactions.

“The evolution of our partnership with Cisco reinforces the increased demand that LumenVox is experiencing for robust voice-enabled solutions,” said Ed Miller, CEO LumenVox. “Our unique approach to delivering voice technology enables companies, regardless of size, to create powerful, highly accurate voice-driven customer experiences in any environment without breaking the bank.”

LumenVox delivers unparalleled customer support worldwide, without competing with its partners for professional services. The company provides industry-leading accuracy, voice technology at scale, a proven track record of unbeatable total cost-of-ownership, and future-proof products designed to help enterprises ramp up voice-enabled apps quickly and stay agile going forward.

LumenVox delivers significantly better accuracy in comparison to other AI-driven speech ASR engines in the market. The LumenVox Voice Experience offers:

  • ASR with Transcription, the cornerstone of the LumenVox software portfolio that operates on a foundation of artificial intelligence (AI) and deep machine learning (ML) to deliver highly accurate and flexible voice technology. The ASR accelerates the ability to add new languages and dialects and provides a modern toolset to expand the language model to serve a more diverse base of users.
  • Text–to–Speech (TTS) software that provides TTS synthesis and turns written text into speech, allowing companies to turn chatbots into voicebots, as an example.
  • Call Progress Analysis (CPA) provides payload delivery technology that delivers outbound messages by detecting answering machine and voicemail tones. CPA supports hundreds of millions of transactions per month and is one of the most reliable answering machine detection technologies on the market today.
  • Voice Biometrics enables partners to rely less on interrogations and knowledge-based questions and more on biometric identification. LumenVox can safely authenticate customers within the  Interactive Voice Response (IVR), on a mobile device, or when talking with a live agent, in multiple languages with less effort.

Through LumenVox’s state-of-the-art toolset customers can perform tuning and transcription, parameter, grammar and version upgrade testing for any speech recognition application. The toolset helps customers avoid the burden of expensive, time-consuming professional service fees when they need to augment any speech enabled application. Customers who want to migrate to the LumenVox ASR can take advantage of the toolset to migrate over 80% of grammars and confidence values with relative ease.    

For partners, LumenVox delivers unique value in the following ways:

  • Trusted partner: Customer success is the number one priority, and LumenVox works tirelessly to deliver unparalleled support to customers worldwide. In addition, LumenVox doesn’t compete with its partners for professional services.
  • Industry leading accuracy: Not only does LumenVox deliver industry-leading accuracy, but it’s easy to quickly add new languages and accents through a single language model approach.
  • Voice technology at scale: LumenVox’s speech and voice capabilities deliver the highest level of accuracy in the industry at scale.
  • Unbeatable Total-cost-of-ownership (TCO): LumenVox has a proven track-record of helping customers ​achieve exceptional results in less time and at a lower cost.
  • Future-proof speech technology: LumenVox makes it easy for companies to start building new voice experiences and stay agile with a cloud-agnostic, future-proof solution.

To learn more about LumenVox, visit us at WebexOne on October 26-27, 2021 or set up time with one of our experts here.

LumenVox Launches Next-Generation Automatic Speech Recognition Engine with Transcription

LumenVox Launches Next-Generation Automatic Speech Recognition Engine with Transcription

New ASR engine outpaces competition and delivers the most accurate speech-enabled customer experiences

SAN DIEGO – August 3, 2021 – LumenVox, a leading provider of speech and voice technology, today announced its next-generation Automatic Speech Recognition (ASR) engine with transcription. The new Automatic Speech Recognition engine, built on a foundation of artificial intelligence (AI) and deep machine learning (ML), outpaces its competition in delivering the most accurate speech-enabled customer experiences.

The new LumenVox ASR engine stands apart from the rest with its end-to-end Deep Neural Network (DNN) architecture and its state-of-the-art speech recognition processing capabilities. The new ASR engine not only accelerates the ability to add new languages and dialects but also provides a modern toolset to expand the language model to serve a more diverse base of users.

“New demands have redefined the very meaning of Automated Speech Recognition,” said Dan Miller, lead analyst at Opus Research. “LumenVox’s new ASR engine provides high levels of accuracy and intelligence required to capture, recognize, and react to each customer’s intent and define what’s possible for speech and voice recognition software.”

LumenVox delivers industry-leading accuracy in comparison to other AI-driven ASR engines in the market today and enables customers to:

  • Future-proof speech technology: With its end-to-end Deep Neural Network (DNN) architecture, LumenVox’s single language model enables customers to quickly add new languages and non-native speaking accents to serve a more diverse set of customers with industry-leading accuracy.
  • Migrate legacy speech applications: Through the LumenVox Speech Tuner, customers can migrate over 80% of their grammars and confidence values from legacy applications to the LumenVox ASR with relative ease.
  • Deliver a seamless customer experience: By converting speech-to-text in real-time, the LumenVox ASR engine delivers high availability and extremely accurate transcription with little or no latency.
  • Deploy in any environment: LumenVox provides customers with complete flexibility to deploy their speech applications in any environment: on-premise, multi-cloud, or a hybrid model.

“Companies are evolving rapidly and seeking more voice-enabled applications to deliver powerful customer experiences,” said Joe Hagan, chief product officer at LumenVox. “The new LumenVox ASR engine, enables customers to meet the increased need for next-generation speech recognition services by offering new languages and dialects without the high cost of professional services.”

Join Dan Miller, lead analyst at Opus Research and Joe Hagan, chief product officer at LumenVox on September 14 at 11:00 a.m. PT / 2:00 p.m. ET as they discuss what is required to deliver meaningful employee and customer experiences through voice channels. View the webinar on-demand now.

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About LumenVox

LumenVox is a leading provider of carrier-grade speech and voice recognition software for organizations around the world. Its technologies make the customer experience more compelling by transforming the way people interact with applications and systems. Every day, millions of users and thousands of businesses experience LumenVox within proven speech applications. For more information, please visit www.lumenvox.com.

SpinSci and LumenVox Announce Partnership for PCP (+COVID) Scheduling Application

SpinSci and LumenVox Announce Partnership for PCP (+COVID) Scheduling Application

SpinSci Technologies, an innovator in the field of patient engagement solutions, announced that they have entered a strategic partnership with LumenVox, a market leader in voice recognition intelligence solutions, to deliver key integrations with Epic, a leading provider of Electronic Health Records (EHRs). The partnership will deliver highly secure patient engagement solutions while at the same time driving a highly efficient and heightened patient experience.

The joint offering between SpinSci and LumenVox will combine SpinSci’s key integration with Electronic Health Records such as Epic and LumenVox Speech technology and Active Voice Biometric Authentication. Both companies’ technologies are tested on the CVP platform which will drive added value and speed to service for existing and new Cisco customers. The integrations will drive workflow automation.

“The digitization of healthcare is gaining huge momentum right now. LumenVox’ modular technology approach enables SpinSci to easily integrate cutting-edge Speech Recognition to improve patient experience and just as easily integrate Voice Biometric Authentication to enhance security, helping to ensure HIPAA compliance. Through this partnership we want to give practices and their patients convenience, security, and peace of mind.” said Edward Miller, Founder & CEO of LumenVox.

SpinSci Chief Executive Officer Rajit Kumar said, “Our strategic partnership with LumenVox will help drive a packaged solution for our ultimate customers, health systems and providers, which will drive patient engagement and improve their overall experience.”

About SpinSci Technologies
SpinSci Technologies was founded in 2005 and focuses on intuitive collaboration and contact center solutions and services primarily across the healthcare vertical, driving patient engagement and efficiencies. SpinSci solutions are now available on industry-leading marketplaces such as the Epic App Orchard, the Five9 Marketplace, and the Salesforce AppExchnage. SpinSci is headquartered in Dallas, Texas.

To learn more, contact us today.

Interactive Northwest, Inc. and LumenVox Partner to Launch Interactive Speech Attendant

Interactive Northwest, Inc. and LumenVox Partner to Launch Interactive Speech Attendant

Providing a highly accurate speech attendant to enrich the customer experience and replace Nuance’s discontinued automated attendant solutions.

Contact center solutions developer Interactive Northwest, Inc. (INI) has partnered with LumenVox to create a powerful replacement for Nuance’s automated attendant solutions.

As the date draws near for the end of support for Nuance’s SpeechAttendant® and Open SpeechAttendant® products, organizations are searching for a new speech attendant solution partner. INI’s Interactive Speech Attendant (ISA) is a robust virtual voice attendant that provides callers with a convenient way to reach people within an organization by acting as a single point of access to the corporate directory.

Powered by LumenVox Automated Speech Recognizer (ASR), INI Interactive Speech Attendant (ISA) delivers a natural user experience that promotes higher customer satisfaction and better corporate branding. INI ISA’s full-featured administration dashboard puts organizations in control, allowing for highly customized handling of inbound calls. The integration of LumenVox’ Automatic Speech Recognizer enables greater recognition accuracy, resulting in a dramatically improved user experience. Speech cuts to the chase. It allows callers to bypass pressing numbers or routing to an operator by simply saying the name, department, or conference room. Upon recognition, the caller is transferred to the correct party. This integration of speech recognition transforms touchtone mazes into natural, intuitive call flows.

INI Interactive Speech Attendant provides a friendly and cost-effective solution to call routing. Its easy-to-use web-based administration interface simplifies the configuration of nicknames and aliases, department and location-based transfers, business hours logic, alert messaging, and more.

“INI’s Interactive Speech Attendant is proving itself to be a cornerstone of business operations. The INI ISA promotes operational efficiency, reduces management costs and creates the ideal, frictionless service experience that users need,” said Edward Miller, CEO of LumenVox.

“CX-focused organizations understand there is only one chance to make a first impression,” said Danette Craig, President of INI.  “INI’s Interactive Speech Attendant enables companies to realize the best caller experience with a natural, user-friendly interface all while automating the front desk function.”

INI Interactive Speech Attendant is now available through INI, LumenVox, and Avaya Channel Partners. For more features, benefits and information, visit www.interactivenw.com/products/ini-interactive-speech-attendant/ or https://dev2.lumenvox.com/project/interactive-northwest-inc/, or call 1-800-732-3236.

View the official press release here. Questions about our solutions? Contact us.

fms/Austrosoft, LumenVox Team to Deliver High-Performing Tech for Transport

fms/Austrosoft, LumenVox Team to Deliver High-Performing Tech for Transport

LumenVox, a leading global provider of speech and authentication technologies, has officially partnered with the Austrian company fms/Austrosoft. fms/Austrosoft is the technology leader in elaborate dispatch system for taxi and car rental in Europe and has integrated LumenVox’ voice technology into fms Callbot for networked and digital telephone ordering.

fms/Austrosoft has been working for more than 35 years to continuously improve the dispatching service by optimizing the ordering experience for customers. In doing so, the company, just like the mobility industry, is constantly facing new challenges that are mastered with its own know-how and a technology partner like LumenVox.

The hardware and software solutions from fms/Austrosoft are aimed at all participants in the dispatching process. This includes the initial booking by the ride customer, the dispatching by the taxi center and the final order processing by the driver. To take the initial booking interaction via taxi call centers to the next level, the IT experts at fms/Austrosoft developed the fms Callbot with integrated voice solutions from LumenVox.

This is the digital agent for the 21st century, enabling networked and digital telephone ordering to provide the passenger with a completely new ordering experience. Whether it is an instant order or a pre-order, the fms Callbot seamlessly transitions the passenger from the analogue to the digital world.

As an official reseller of LumenVox, fms/Austrosoft offers its customers direct access to LumenVox’s entire voice and authentication portfolio with the fms Callbot. This includes:

  • Automatic Speech Recognition, transforming touchtone mazes into natural, intuitive call flows
  • State-of-the-art active and passive Voice Biometrics, easily integrated to make authenticating over remote channels more convenient and safer than ever before
  • Fraud Detection, arming fraud analysts with advanced voice biometric algorithms to protect and defend organizations from dangerous attacks
  • Call Progress Analysis for proactive outbound calling, delivering dramatically improved recognition between an answering machine and a live human

To learn more about fms/Austrosoft and how it’s changing the transportation game, click here. To learn more about LumenVox and its best-in-class technology, click here.

Questions? Contact us!