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LumenVox Launches Next-Generation Automatic Speech Recognition Engine with Transcription

LumenVox Launches Next-Generation Automatic Speech Recognition Engine with Transcription

New ASR engine outpaces competition and delivers the most accurate speech-enabled customer experiences

SAN DIEGO – August 3, 2021 – LumenVox, a leading provider of speech and voice technology, today announced its next-generation Automatic Speech Recognition (ASR) engine with transcription. The new engine, built on a foundation of artificial intelligence (AI) and deep machine learning (ML), outpaces its competition in delivering the most accurate speech-enabled customer experiences.

The new LumenVox ASR engine stands apart from the rest with its end-to-end Deep Neural Network (DNN) architecture and its state-of-the-art speech recognition processing capabilities. The new ASR engine not only accelerates the ability to add new languages and dialects but also provides a modern toolset to expand the language model to serve a more diverse base of users.

“New demands have redefined the very meaning of Automated Speech Recognition,” said Dan Miller, lead analyst at Opus Research. “LumenVox’s new ASR engine provides high levels of accuracy and intelligence required to capture, recognize, and react to each customer’s intent and define what’s possible for speech and voice recognition software.”

LumenVox delivers industry leading accuracy in comparison to other AI-driven ASR engines in the market today and enables customers to:

  • Future-proof speech technology: With its end-to-end Deep Neural Network (DNN) architecture, LumenVox’s single language model enables customers to quickly add new languages and non-native speaking accents to serve a more diverse set of customers with industry-leading accuracy.
  • Migrate legacy speech applications: Through the LumenVox Speech Tuner, customers can migrate over 80% of their grammars and confidence values from legacy applications to the LumenVox ASR with relative ease.
  • Deliver a seamless customer experience: By converting speech-to-text in real-time, the LumenVox ASR engine delivers high availability and extremely accurate transcription with little or no latency.
  • Deploy in any environment: LumenVox provides customers with complete flexibility to deploy their speech applications in any environment: on-premise, multi-cloud, or a hybrid model.

“Companies are evolving rapidly and seeking more voice enabled applications to deliver powerful customer experiences,” said Joe Hagan, chief product officer at LumenVox. “The new LumenVox ASR engine, enables customers to meet the increased need for next-generation speech recognition services by offering new languages and dialects without the high cost of professional services.”

Join Dan Miller, lead analyst at Opus Research and Joe Hagan, chief product officer at LumenVox on September 14 at 11:00 a.m. PT / 2:00 p.m. ET as they discuss what is required to deliver meaningful employee and customer experiences through voice channels. Register now for the webinar.

About LumenVox

LumenVox is a leading provider of carrier-grade speech and voice recognition software for organizations around the world. Its technologies make the customer experience more compelling by transforming the way people interact with applications and systems. Every day, millions of users and thousands of businesses experience LumenVox within proven speech applications. For more information, please visit www.lumenvox.com.

SpinSci and LumenVox Announce Partnership for PCP (+COVID) Scheduling Application

SpinSci and LumenVox Announce Partnership for PCP (+COVID) Scheduling Application

SpinSci Technologies, an innovator in the field of patient engagement solutions, announced that they have entered a strategic partnership with LumenVox, a market leader in voice recognition intelligence solutions, to deliver key integrations with Epic, a leading provider of Electronic Health Records (EHRs). The partnership will deliver highly secure patient engagement solutions while at the same time driving a highly efficient and heightened patient experience.

The joint offering between SpinSci and LumenVox will combine SpinSci’s key integration with Electronic Health Records such as Epic and LumenVox Speech technology and Active Voice Biometric Authentication. Both companies’ technologies are tested on the CVP platform which will drive added value and speed to service for existing and new Cisco customers. The integrations will drive workflow automation.

“The digitization of healthcare is gaining huge momentum right now. LumenVox’ modular technology approach enables SpinSci to easily integrate cutting-edge Speech Recognition to improve patient experience and just as easily integrate Voice Biometric Authentication to enhance security, helping to ensure HIPAA compliance. Through this partnership we want to give practices and their patients convenience, security, and peace of mind.” said Edward Miller, Founder & CEO of LumenVox.

SpinSci Chief Executive Officer Rajit Kumar said, “Our strategic partnership with LumenVox will help drive a packaged solution for our ultimate customers, health systems and providers, which will drive patient engagement and improve their overall experience.”

About SpinSci Technologies
SpinSci Technologies was founded in 2005 and focuses on intuitive collaboration and contact center solutions and services primarily across the healthcare vertical, driving patient engagement and efficiencies. SpinSci solutions are now available on industry-leading marketplaces such as the Epic App Orchard, the Five9 Marketplace, and the Salesforce AppExchnage. SpinSci is headquartered in Dallas, Texas.

To learn more, contact us today.

Interactive Northwest, Inc. and LumenVox Partner to Launch Interactive Speech Attendant

Interactive Northwest, Inc. and LumenVox Partner to Launch Interactive Speech Attendant

Providing a highly accurate speech attendant to enrich the customer experience and replace Nuance’s discontinued automated attendant solutions.

Contact center solutions developer Interactive Northwest, Inc. (INI) has partnered with LumenVox to create a powerful replacement for Nuance’s automated attendant solutions.

As the date draws near for the end of support for Nuance’s SpeechAttendant® and Open SpeechAttendant® products, organizations are searching for a new speech attendant solution partner. INI’s Interactive Speech Attendant (ISA) is a robust virtual voice attendant that provides callers with a convenient way to reach people within an organization by acting as a single point of access to the corporate directory.

Powered by LumenVox Automated Speech Recognizer (ASR), INI Interactive Speech Attendant (ISA) delivers a natural user experience that promotes higher customer satisfaction and better corporate branding. INI ISA’s full-featured administration dashboard puts organizations in control, allowing for highly customized handling of inbound calls. The integration of LumenVox’ Automatic Speech Recognizer enables greater recognition accuracy, resulting in a dramatically improved user experience. Speech cuts to the chase. It allows callers to bypass pressing numbers or routing to an operator by simply saying the name, department, or conference room. Upon recognition, the caller is transferred to the correct party. This integration of speech recognition transforms touchtone mazes into natural, intuitive call flows.

INI Interactive Speech Attendant provides a friendly and cost-effective solution to call routing. Its easy-to-use web-based administration interface simplifies the configuration of nicknames and aliases, department and location-based transfers, business hours logic, alert messaging, and more.

“INI’s Interactive Speech Attendant is proving itself to be a cornerstone of business operations. The INI ISA promotes operational efficiency, reduces management costs and creates the ideal, frictionless service experience that users need,” said Edward Miller, CEO of LumenVox.

“CX-focused organizations understand there is only one chance to make a first impression,” said Danette Craig, President of INI.  “INI’s Interactive Speech Attendant enables companies to realize the best caller experience with a natural, user-friendly interface all while automating the front desk function.”

INI Interactive Speech Attendant is now available through INI, LumenVox, and Avaya Channel Partners. For more features, benefits and information, visit www.interactivenw.com/products/ini-interactive-speech-attendant/ or https://dev2.lumenvox.com/project/interactive-northwest-inc/, or call 1-800-732-3236.

View the official press release here. Questions about our solutions? Contact us.

fms/Austrosoft, LumenVox Team to Deliver High-Performing Tech for Transport

fms/Austrosoft, LumenVox Team to Deliver High-Performing Tech for Transport

LumenVox, a leading global provider of speech and authentication technologies, has officially partnered with the Austrian company fms/Austrosoft. fms/Austrosoft is the technology leader in elaborate dispatch system for taxi and car rental in Europe and has integrated LumenVox’ voice technology into fms Callbot for networked and digital telephone ordering.

fms/Austrosoft has been working for more than 35 years to continuously improve the dispatching service by optimizing the ordering experience for customers. In doing so, the company, just like the mobility industry, is constantly facing new challenges that are mastered with its own know-how and a technology partner like LumenVox.

The hardware and software solutions from fms/Austrosoft are aimed at all participants in the dispatching process. This includes the initial booking by the ride customer, the dispatching by the taxi center and the final order processing by the driver. To take the initial booking interaction via taxi call centers to the next level, the IT experts at fms/Austrosoft developed the fms Callbot with integrated voice solutions from LumenVox.

This is the digital agent for the 21st century, enabling networked and digital telephone ordering to provide the passenger with a completely new ordering experience. Whether it is an instant order or a pre-order, the fms Callbot seamlessly transitions the passenger from the analogue to the digital world.

As an official reseller of LumenVox, fms/Austrosoft offers its customers direct access to LumenVox’s entire voice and authentication portfolio with the fms Callbot. This includes:

  • Automatic Speech Recognition, transforming touchtone mazes into natural, intuitive call flows
  • State-of-the-art active and passive Voice Biometrics, easily integrated to make authenticating over remote channels more convenient and safer than ever before
  • Fraud Detection, arming fraud analysts with advanced voice biometric algorithms to protect and defend organizations from dangerous attacks
  • Call Progress Analysis for proactive outbound calling, delivering dramatically improved recognition between an answering machine and a live human

To learn more about fms/Austrosoft and how it’s changing the transportation game, click here. To learn more about LumenVox and its best-in-class technology, click here.

Questions? Contact us!

LumenVox and jtel Announce Partnership for Best-In-Class Contact Center Solutions

LumenVox and jtel Announce Partnership for Best-In-Class Contact Center Solutions

LumenVox is pleased to announce that we have partnered with jtel Germany, a leading provider of advanced contact center solutions. This alliance leverages jtel’s solutions with LumenVox’ complementary, best-in-class speech technology.

LumenVox and jtel focus on delivering outstanding customer experiences through the contact center. Operating mainly in Europe and providing professional support in Germany, Austria and Switzerland, jtel specializes in contact center automation development and omni-channel interactions. With jtel’s long-standing commitment to streamlining customer interactions, increasing productivity, and creating deeper customer relationships for businesses around the world, this partnership will accelerate and expand the use of speech technology to improve operational efficiency, increase customer satisfaction and reduce fraud for organizations around the globe.

As a recognized partner of LumenVox, jtel offers its customers streamlined access to LumenVox’ entire speech and authentication portfolio, including:

  • LumenVox Automated Speech Recognizer, which supports Natural Language Understanding.
  • LumenVox text-to-speech / voice-enabled IVR platform,with multiple language capabilities.
  • Call Progress Analysis, which allows the recognizer to analyze speech and automatically discern appropriate timing for outbound telephony campaigns and notifications.
  • Voice Password, an active voice biometrics platform which authenticates customers using text-dependent voice biometrics.
  • Passive Voice Biometric Authentication, a passive voice biometrics platform which authenticates customers independent of a phrase, so it can occur naturally in conversation with a live agent.
  • Fraud Scanner, a cutting-edge fraud detection tool to identify fraudulent activity using state of the art voice biometrics.

As a jtel partner, LumenVox can now provide skills and technology to deliver outstanding customer service to any organization. The partnership ensures consistent integration and exceptional support to meet the unique and individual needs of jtel customers.

To learn more about jtel’s work, click here. Questions about LumenVox speech and authentication technology? Contact us today.

Clive Summerfield Named Managing Director of Europe, Middle East, Africa, Australia & New Zealand for LumenVox

Clive Summerfield Named Managing Director of Europe, Middle East, Africa, Australia & New Zealand for LumenVox

LumenVox has announced the naming of Dr. Clive Summerfield as Managing Director of Europe, Middle East, Africa, Australia & New Zealand (EMEA-ANZ). The LumenVox executive team has spent years recruiting and assembling the most talented voice technology team in the world and is very proud to include the world-renowned Dr. Summerfield, who has pioneered the adoption of speech recognition and voice biometrics in both the public and private sectors.

“Dr. Summerfield is a prominent figure in the voice biometrics world with a rare combination of customer focus and technical expertise,” said Edward Miller, CEO of LumenVox. “Because of his decades of experience, his skills span all aspects of voice technology, and we are thrilled he has joined LumenVox to expand market awareness of our award-winning technology.”

As a recognized subject matter expert, Dr. Clive Summerfield brings over 40 years of experience in speech synthesis, speech recognition and voice biometrics to the LumenVox team. He is a named inventor on more than 20 patents and has worked to integrate voice biometrics for citizen authentication by the Australian and New Zealand governments, and for customer authentication by financial institutions, healthcare providers, managed service operators and telecommunications firms. His addition solidifies LumenVox’ commitment to excellence and value in the world of voice technology.

In the 1980s, Dr. Summerfield undertook research and development of new speech coding, text-to-speech synthesis, speech recognition and speech chip technologies, while completing his doctorate at the University of Sydney. In the 1990s, he was CEO and founder of Syrinx Speech Systems, where he implemented the world’s most extensive speech recognition system for AT&T customer services in the United States. In 2001 Clive was appointed CEO of the Biometrics Institute (BI), a not for profit organization established to promote the responsible use of biometrics, which advises governments, the European Union and the United Nations on biometric data protection and privacy policy.

LumenVox is currently utilized by the largest telecommunications platform providers in the world, including Genesys, Cisco, Avaya and IBM. To read more about LumenVox solutions, click here.

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