v

Speech Automation

N

Multi-Factor Authentication

=

Request a Demo
Sun – Closed

Contact Us
24/7 online feedback

Four ways LumenVox enables partners to deliver voice-enabled customer experiences

Four ways LumenVox enables partners to deliver voice-enabled customer experiences

In its top customer service predictions for 2021, Forrester Research noted: “Voice will be the channel for service as empathy takes center stage.” There is an increasing need to accelerate digital transformation for voice-enabled channels. LumenVox makes digital transformation possible with innovative voice technology. And we do that together with our partners. For over twenty years we have developed hundreds of partnerships to elevate experiences and create customers for life.

Here are four ways we support and enable our partners:

We do not compete with our partners on professional services or solution design and delivery.

LumenVox is a speech software company that sells software. We do not sell professional services, solution design or delivery. Instead, we want our partners to. Why? This maximizes their profit margins, as they are in control and knowledgeable of the investment required. It also means the sky is the limit when it comes to design. With our customizable voice technology, partners can construct the ideal voice-enabled customer experience from the ground up.

We encourage partner-to-partner relationships.

We believe our partners can drive transformational change together and build partner capabilities to create voice-enabled customer experiences that result in customers for life. We have many system integrated partners who offer a diverse set of skills. We bring our partners together to create relevant solutions for end users. The inherent nature of working together, start to finish, translates into less work for the customer, with only one signature required on one dotted line.

We offer our partners focused technical training.

We provide partners with a complimentary two half-day skills certification training, where our team of experts teach our partner’s solution design and delivery team how to create voice-enabled customer experiences and get the most out of our speech and voice recognition software. We view our partners as an extension of our team and vice versa which is why it is so important to empower them with as much knowledge as our internal speech and voice recognition experts.

These training sessions include in-depth information on how to install and configure LumenVox’ Automated Speech Recognizer, Text-to-Speech and Call Progress Analysis. Not only will our partners become experts in integrating the LumenVox speech engines, but they will also have visibility into our product roadmap, as well as early access to new versions of our software.

The LumenVox Skills Certification process consists of two parts:

  • The Skills Interview: Designed to find out more about each candidate’s experiences with, and approaches to speech application development. It is more of a free-form conversation that focuses on the candidate, rather than a formal set of requirements.
  • The Application Presentation: Candidate presents a speech application in which they have contributed to the development. We expect to see some of the documentation regarding the application (including design elements like call flow diagrams, business requirements).

Upon completion, our partners are eligible to take the LumenVox Skills Certified exam. With successful passing, we will send free licenses of our software to our partners for use in their design and delivery lab to easily create proof of concepts.

We get creative with our partners.

We are focused on the relationship, not just the sale. We do whatever we can to ensure our partners successfully sell, orchestrate, and build voice-enabled customer experiences. This includes marketing and sales enablement, creating joint campaigns for specific customer bases. Additionally, we leverage our relationship with key platform partners – Avaya, Genesys, Cisco, Aspect and others to promote the work they are doing across the market landscape.

You are in good company

Our partners are innovative, market leading, world–class companies that work together with us to improve each other’s ability to deliver high-performing, voice-enabled customer experiences securely and at scale for customers across the globe. Our approach is the difference between market leaders and market followers. Are you ready to become a LumenVox Partner? Schedule a discovery session with our partner team now.

LumenVox Announces Upcoming Partner Skills Certification Technical Training

LumenVox Announces Upcoming Partner Skills Certification Technical Training

LumenVox is excited to announce our upcoming Partner Skills Certification technical training on June 15-16 from 9am-1pm PT/ 12pm-4pm ET each day. The training is open to all LumenVox partners at no cost. By enlisting in the training and certification path, we will ensure that your solution design and delivery teams are comfortable in their working knowledge of LumenVox products.

Should you register?

The training is targeted towards teams that are involved in solution design, delivery or support of solutions that include the use of LumenVox speech recognition, text-to-speech or call progress analysis. The training and certification are complimentary for any employee who works for one of our channel partners. Even if you aren’t interested in pursuing the certification, you are more than welcome to participate in the two half-day sessions.

What will be covered?

The technical training sessions include in-depth information on how to install and configure LumenVox’ Automated Speech Recognizer, Text-to-Speech and Call Progress Analysis; how to troubleshoot your installation using the LumenVox Dashboard as well as exciting product updates, including the LumenVox AI Gateway, Call Progress Analysis (CPA) enhancements and our next generation ASR engine.

We will also be diving into our new product offerings, including; the LumenVox Transcription Engine; LumenVox Biometric products; additional new security features, including Secure SIP; and updated deployment architecture material.

What are the benefits of becoming LumenVox Skills Certified?
By having at least one LumenVox Skills Certified employee, your organization is eligible for:

  • Joint marketing including a partner listing on com, sales and training presentations, and other collaborative marketing efforts.
  • LumenVox lab software at no cost (subscription basis, renewable annually) including LumenVox ASR, TTS software and one seat of the LumenVox Speech Tuner for use in your internal development and test lab.

What is the skills certification process?

The Skills Certification process consists of two parts:

  • The Skills Interview: Designed to find out more about each candidate’s experiences with, and approaches to speech application development. It is a more of a free form conversation that focuses on the candidate, rather than a formal set of requirements.
  • The Application Presentation: Candidate presents a speech application in which they have contributed to the development. We expect to see some of the documentation regarding the application (including design elements like call flow diagrams, business requirements).

Once you have passed the certification process, we will send over your free LumenVox software for use in your design and delivery labs. It’s that easy.

Are you ready to become a LumenVox Skills Certified partner? Register now!

P.S. – The first 30 registrants for the partner skills certification technical training will receive a Welcome snack box!

LumenVox Partner Skills Certification

LumenVox Partner Skills Certification

As a foundational component supporting our channel partners and partner-focused business model, LumenVox offers a Lumenvox Partner Skills Certification Program.
The Skills Certification process includes a training class and exam. The training provides basic knowledge transfer around LumenVox software and related tools. In the class, we provide partners with an overview and basic principles of how speech recognition and text-to-speech synthesis work. Partners learn how to install and configure LumenVox software with their voice application platform (IVR) of choice. They also learn how to troubleshoot installations using the LumenVox Dashboard and its built-in diagnostic tools. Then finally, partners are provided with an overview of the operations concerns, management & monitoring tools and the LumenVox Speech Tuner. The training is aimed at staff involved in solution design, delivery or support of solutions that include the use of LumenVox speech recognition, text-to-speech or call progress analysis in our Channel Partner ecosystem.

LumenVox has found that training helps build a stronger working relationship between LumenVox and our partners and ensures that our partners’ employees are comfortable and confident in their working knowledge of LumenVox products, helping to ensure smooth and successful delivery for our mutual customers.

The training consists of two sessions delivered via GoToWebinar. The sessions will run for 4 hours each day, beginning at 9:00 AM PST. After successfully completing the training classes partners are eligible to take the Lumenvox Partner Skills Certification exam to become a LumenVox Skills Certified professional and to gain Skills Certified status for their firm. Existing Skills Certified individuals are welcome to attend as a refresher as we regularly update the class materials to reflect new features in our product.

Any solution design, delivery or support staff are welcome to attend the class whether or not they intend to complete the certification process. The class is currently offered at no cost to any appropriate employee who works for one of our existing or new channel partners.

Should you choose to complete the actual Lumenvox Partner Skills certification process, the exam consists of 2 parts:

The Skills Interview that is designed to find out more about each candidate’s experiences with, and approaches to speech application development. It is a more of a free form conversation that focuses on the candidate, rather than a formal set of requirements.

The Application Presentation where the candidate will present a speech application that they have developed or contributed to. We expect to see some of the documentation regarding the application (including design elements like call flow diagrams, business requirements.

To receive an email invitation to register, contact your LumenVox Partner Manager or LumenVox Client Services at support@lumenvox.com or by phone at (858) 707-7700 and ask for Technical Support. They’ll be glad to provide you with the class details. This training class is generally offered twice yearly.

Speech Recognition 101

Speech Recognition 101

How well do you know speech recognition? Speech recognition is a field of computer science and computational linguistics. It is responsible for developing technology that recognizes and translates spoken language into text—using computers. Other terms associated with speech recognition include: ASR, or automatic speech recognition, computer speech recognition, and speech to text.

With Siri and Alexa now incorporated to our daily lives, many of us use this innovative technology without knowing how it really works.

That’s why we’ve created a new, two-part video series that gives a basic overview of speech recognition technology, its various components, and capabilities.

It’s called Speech Recognition 101.

Speech Recognition 101 Part 1 provides an overview of the components that enable speech recognition and discusses commonly used speech recognition technologies.

Speech Recognition 101 Part 2 takes an in-depth look at one of those parts, the grammar.

LumenVox offers Automated Speech Recognizer (ASR), a software solution that converts spoken audio into text. LumenVox ASR is unique in its ability to recognize naturally spoken language and its tuning flexibility.

You can learn more about LumenVox ASR here.

Let's get to know each other,

please complete the form below to download your requested asset. 

Download Now

Let's get to know each other,

please complete the form below to download your requested asset. 

Download Now

Let's get to know each other,

please complete the form below to download your requested asset.

You have Successfully Subscribed!

Let's get to know each other,

please complete the form below to download your requested asset.

You have Successfully Subscribed!