Dramatic improvements in automatic speech recognition (ASR) and voice technologies have transformed the role of voice communication in the enterprise for customer and employee-facing applications.
Speech recognition has reached unprecedented levels of accuracy. Synthetic text-to-speech voices are often indistinguishable from humans. Voice biometrics detects both real and synthesized imposters reliably and at-scale.
We’re excited to join Dan Miller and Derek Top of Opus Research along with Joe Hagan, Chief Product Officer at LumenVox, on Tuesday, September 14th at 10am PT/1pm ET, for a lively discussion on how speech and voice technologies are shaping next-generation customer and employee experiences, including:
Accuracy – how accuracy and other performance gains instill the confidence businesses need to build new voice-first applications
Accessibility – guidance on choosing the right technology foundation and partner to meet current and future business needs
Affordability – the myth of “it’s expensive” and why it no longer applies – and options for businesses where the reverse is true
Flexibility – Deploy speech applications in any environment, in any cloud: on-premise, multi-cloud, or a hybrid model.
“New demands have redefined the very meaning of Automated Speech Recognition,” said Dan Miller, lead analyst at Opus Research. “LumenVox’s new ASR engine provides high levels of accuracy and intelligence required to capture, recognize, and react to each customer’s intent and define what’s possible for speech and voice recognition software.”
Register now to save your seat! Can’t make it? Register to receive a link to the webinar recording!
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, conversational intelligence, intelligent authentication, enterprise collaboration and digital commerce.
The training is targeted towards teams that are involved in solution design, delivery or support of solutions that include the use of LumenVox speech recognition, text-to-speech or call progress analysis. The training and certification are complimentary for any employee who works for one of our channel partners. Even if you aren’t interested in pursuing the certification, you are more than welcome to participate in the two half-day sessions.
What will be covered?
The technical training sessions include in-depth information on how to install and configure LumenVox’ Automated Speech Recognizer, Text-to-Speech and Call Progress Analysis; how to troubleshoot your installation using the LumenVox Dashboard as well as exciting product updates, including the LumenVox AI Gateway, Call Progress Analysis (CPA) enhancements and our next generation ASR engine.
We will also be diving into our new product offerings, including; the LumenVox Transcription Engine; LumenVox Biometric products; additional new security features, including Secure SIP; and updated deployment architecture material.
What are the benefits of becoming LumenVox Skills Certified? By having at least one LumenVox Skills Certified employee, your organization is eligible for:
Joint marketing including a partner listing on com, sales and training presentations, and other collaborative marketing efforts.
LumenVox lab software at no cost (subscription basis, renewable annually) including LumenVox ASR, TTS software and one seat of the LumenVox Speech Tuner for use in your internal development and test lab.
What is the skills certification process?
The Skills Certification process consists of two parts:
The Skills Interview: Designed to find out more about each candidate’s experiences with, and approaches to speech application development. It is a more of a free form conversation that focuses on the candidate, rather than a formal set of requirements.
The Application Presentation: Candidate presents a speech application in which they have contributed to the development. We expect to see some of the documentation regarding the application (including design elements like call flow diagrams, business requirements).
Once you have passed the certification process, we will send over your free LumenVox software for use in your design and delivery labs. It’s that easy.
Are you ready to become a LumenVox Skills Certified partner? Register now!
P.S. – The first 30 registrants for the partner skills certification technical training will receive a Welcome snack box!
Accompanying the publishing of the third annual Intelliview Report entitled, “2020 Intelligent Authentication and Fraud Prevention Intelliview: Solutions for Emerging Security Threats and CX Challenges” by Opus Research, a webinar “The New Authentication Ecosystem: A Primer,” outlined the research findings and insights, and discussed several key themes addressing voice biometrics, fraud detection, digital orchestration, and continuous authentication.
LumenVox’ Chief Revenue Officer, Shawn Edmunds sat alongside industry experts, Dan Miller and Derek Top of Opus Research, and Matt Smallman of SymNex Consulting to educate enterprise decision-makers who want to identify authentication solutions that remove friction from authentication processes.
The discussion speaks to enterprises who are looking for solutions that involve zero or minimum effort on the part of the customer, while still establishing a trusted communications link with their brand. These enterprises want technology that addresses the top needs and priorities of the end customer, improved satisfaction, and greater security.
The panel focuses on the now urgent issue of environment. In a post-COVID world, there has been a major shift. There is now the requirement of an ecosystem that can adapt and scale at lightning speed. They also answer several key questions from the end user’s perspective: Does voice biometric and other technology work? Will it scale? Will end-users use these services and be happy with the experience?
Other key takeaways include:
A timeline and continuum of Intelligent Authentication (IAuth)
An outline of voice technology decision rules
Trends in IAuth, for employees and consumers
The impact of COVID and fraud on IAuth
LumenVox’ unique position in the voice technology market
As the Intelliview report demonstrated and the webinar highlights, LumenVox’ technology, available for both on-premise and cloud deployments, stands as a leader of voice technology–not only creating a better customer experience but also adding trusted layers of security.
Did you know that during normal conditions, approximately 30% of Help Desk calls are for routine password resets? With the majority of employees currently working from home, that percentage is set to increase exponentially.
Businesses often find themselves stuck with a password reset process that is costly, time-intensive, insecure, and anything but user–friendly. It’s a pain point that is often overlooked. LumenVox Password Reset provides a fully self-service automated password reset function which requires little effort from the user with only seconds to complete: To reset a password, your employee/user is prompted to speak a short passphrase, and through voice biometrics the user’s claimed identity is validated and the password is reset. The solution is highly secure, utilizing multifactor authentication modalities, including:
Biometrics: This uses something you are – for our solution, it’syour voice.
Knowledge-Based Authentication: This is something you know, such as the name of your first pet, etc.
Push Notification: This is something you have (mobile device, email…).
Computer Certificate: This is something you have and know.
LumenVox Password Reset enables a seamless authentication process that radically improves security and convenience for your remote workforce by reducing labor costs through the automation of Password Resets; providing access to additional custom identity validation methods - works with directory systems and applications such as Active Directory, LDAP, SAP, Oracle and more; and providing your users with multiple options: Phone, Mobile App, Windows Pre-Login Web Portal.
The solution providing employees 24/7/365 accessibility to unlock their accounts, so they can self-heal, even when the Help Desk is closed. It also simplifies integration with directory platforms, IVRs and Help Desk applications and safeguards user information.
Did you miss our recent Multifactor Password Reset Benefits and Advantages Webinar?
During the free, hour-long presentation, demo, and Q&A, two of our subject matter experts discussed the advantages of utilizing Multifactor Authentication in your Password Reset solution. Advantages that include:
Safeguarding employee and customer information
Reducing the time your helpdesk employees spend on password resets
Minimizing end-user downtime by providing fast, 24/7 automated service
Easy telephony integration
Proven return on investment
The Password Reset webinar also provided a live demo featuring the quick and easy voice enrollment and authentication processes as well as a deeper dive into the delivery method, infrastructure components, deployment options, and hardware and software requirements.
***Sprichst du Deutsch? Unser Webinar zum Zurücksetzen von Passwörtern ist jetzt auf Deutsch verfügbar. Genießen! (Do you speak German? Our Password Reset Webinar is now available on demand in German. Enjoy!)***
LumenVox is excited to announce the release of LumenVox Version 17.0.200. In this release, we have:
Added support for a new short-utterance transcription (Natural Language) functionality to process audio with a maximum length of approximately 30 seconds.
Added a new Out of Service configuration option for the ASR (Automated Speech Recognizer) service, allowing system administrators to enter maintenance mode from the Dashboard, which permits currently pending requests to be completed, but any new requests will be rejected (to be potentially handled by other ASR servers in the cluster).
Added a new feature to the ASR load-balancing mechanism to actively route ASR requests based on the language specified.
Useful for situations where you do not want to be constrained by a specific grammar, or challenged by implementing a more complex and costly Statistical Language Model, the LumenVox Short-Utterance Transcription functionality utilizes a built-in, general Statistical Language Model that has been tuned for everyday use to provide a text representation of supplied audio.
Supporting LumenVox’ commitment to making speech applications more secure and easier to administer, additional enhancements were made to our diagnostic tools and dashboard, including more robust grammar handling within the LumenVox Speech Tuner.
For a comprehensive list of improvements and features released with LumenVox Version 17.0.200, please click here.
If you’d like to watch a previously recorded webinar about the release, including participant Q&A, please click here.