Automate Your IVR, Conveniently Authenticate and Prevent Fraud
Best-in-Class Contact Center Technology
Authenticate Callers 20 Seconds Faster Than Existing Methods
Speech recognition and biometric authentication allow for self-service within the IVR, decreasing call and agent handling times.
No more lost or forgotten passwords when your customers are able to use their voice to authenticate.
Significant Cost Savings
Reduced agent handling times means your agents are able to assist and resolve more customer issues in a day than they previously could.
Prevent Fraud and Identity Theft
Organized fraud rings call contact centers using stolen credentials such as passwords, PINs and security questions, costing the industry billions each year. Financial institutions, healthcare providers, and governments are the most commonly affected.
Verify your callers with their voice for stronger authentication and protect your organization from fraudsters, social engineering attacks, and data breaches.
REAL CUSTOMERS, REAL IMPACT
LumenVox technology helped us gain tremendous productivity and achieve cost savings in the helpdesk while providing a secure and convenient password reset process for over 25,000 employees with voice biometrics.
Benefits to Your Contact Center
LumenVox Speech and Authentication technologies remove the frustrations associated with long wait times to speak with an agent and, associated with identity verification in the call center, leading to better customer loyalty and customer acquisition. They also prevent fraud and identity theft to save your organization money.
On-premise, cloud, or hybrid deployment models that scale to millions and work regardless of language or accent.
Technology that works with your existing IVR systems and VoiceXML platforms.